Q1:Can I drop shipping orders?
A1:Yes! Please contact our customer service.
Q2:How long will send it to me? How long can I receive the goods?
A2:We will send you in 3 days. the delivery time about 30 days,some country will need 60 days,after 50 days you still not receive the parcel,please contact us.
Q3:What kind of after-sales guarantee can you offer me?
A3:If there is a problem with your order, you can contact us in customer service. We will reply to you as soon as possible and give you a satisfactory solution.
1.If you are satisfied with our products and services,please leave your positive feedback and 5 stars.We will give you discount for you next order.
2.If you share our product link on your SNS,we will give you a gift or discount for you next order.
3.If you don’t satisfied our products,please contract us before you leave neutral(3 stars) or negative(1-2 stars)feedback.we guarantee we will 100% solve any problem for you.
4.Please send a message to us before leaving the negative feedback or opening a dispute on site.Communication is the best way to solve the problems.
If you are not 100% satisfied with the item(s) you ordered,you can return or replace it/them within 30 days from the date of your receipt,on both of the following conditions:
1.That item(s) is (are) unused undamaged and in original package,
2.That expense for return/replacement is paid by you.
1.We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2.Payment must be made within 3 days of order.
3.If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1.WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2.Orders processed timely after the payment verification.
3.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5.If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as
soon as possible with a reply. Our goal is customer satisfaction!
1.In case you receive a defective or wrong item,you have up to 7 days from date of receipt to request for refund or replace for a new one.
2.If the item does mot meet your expectation,please contact us via Trade Manager E-mail or Leave Message.We will reply as soon as we can.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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